Introduction

Welcome to www.jiwinaia.com terms and conditions. These T&Cs apply to the use of our website www.jiwinaia.com.

It is important to read and understand these terms and conditions when purchasing products. By accessing www.jiwinaia.com, you agree to be bound by the terms and conditions of this website. If you do not agree to these terms, you should not purchase, use or visit this website. If you have questions regarding these terms please contact us.

This site is operated by JIWINAIA di Seok Ye Seung
P. IVA: 10063710965

Purchasing Products

After placing an order you will receive an e-mail acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. We must receive full payment of the goods that you ordered before your order can be accepted. After verification your order will be dispatched.

Once your order has been accepted, you will be notified.

Pricing Policy

All prices on www.jiwinaia.com are in Euros (€).  All prices on the Products page exclude shipping fees.

Please note that JIWINAIA has no control over any customs or import duties that can be applied to your order when it reaches your destination country, for which you will be liable.

We recommend you contact your local customs authority to determine a landed cost price before you make your purchase.

You must pay by debit, credit card or via Paypal at the time of the order. JIWINAIA may change the price of any product before your order is placed. Before we accept your order, we will notify you in case the product’s price was incorrect, or if it changed, then you may cancel or proceed with the order.

When using a promotional code, the discounted amount will be calculated and will appear at the checkout.

All items are subject to availability. If the item your ordered is not available you will be contacted as soon as possible.

Exchange

All sales are final and cannot be returned or refunded, for all International orders (outside Italy) and for all markdown items.

For hygiene and safety reasons all earrings cannot be refunded or exchanged. Details for exchange requests are to be directed to shopjiwinaia@gmail.com, within 5 business days of receiving your order. The items can strictly be exchanged once and depend on stock availability. The items must be intact with original label attached, original box, and original invoice. We deserve the right to refuse your request if the jewellery has been scratched, stained or corroded by make-up or perfumes. Customers are responsible for all exchange shipping costs. JIWINAIA deserves the right to refuse exchange requests.

Please do not ship any jewellery back to us before pre-approval via email.

JIWINAIA will not be responsible of any goods shipped back. Please only send items back for exchange once approved via email.

Should the Customer′s Courier fail to deliver or lose their return parcel, it is the Customer′s responsibility to claim compensation from their chosen Courier. JIWINAIA is not liable for any lost returns and cannot be held responsible for any unforeseen delay. We will not refund any exchange shipping costs.

Jewellery Care

All JIWINAIA pieces have been created and designed to meet the highest quality. To keep the good quality of your costume jewellery please pay special attention to the tips below:

-Avoid contact with chemical products such as perfumes, lotions, soap, oils, detergents, hairspray, abrasive products etc.

-Avoid impact with hard surfaces, avoid contact with water and moisture, and keep away from radiators or sources of heat.

-Please do not wear costume jewellery in swimming pools, steam rooms or saunas.

-Always take off your costume jewellery before doing household tasks.

-Please only clean with a moist or dry cloth to wipe off excess oils from skin, and water.

 

Faulty Items

All our items are quality controlled and checked for any faults before they are dispatched to customers. For faulty items please immediately email first before sending the goods back. Please email us your daytime contact number, order number and name. We will contact you on how to deal with the return as soon as possible. JIWINAIA will review each request on a case-by-case basis and we hold the right to refuse a return if we deem it to be unsatisfactory.

Delivery

Your items will be dispatched within 48 hours of receipt of payment excluding weekends and public holidays.
Below are the shipping costs and estimated delivery times.

ITALY – 3 days – 15 Euros
EUROPE & UK – 7 days – 25 Euros
CANADA, UNITED STATES – 15 days – 35 Euros
AUSTRALIA, NEW ZEALAND – 20 days– 35 Euros
REST OF THE WORLD – 20 days – 35 Euros

For parcels over 500gr extra shipping charges may be added.

Please note that customers are responsible of clearance and custom charges.

Security

The customer confirms that all information supplied to the website is true and accurate.
We are commited to ensuring that your information is secure.
We do not store credit/debit card information, nor do we share our customer details with any
3rd parties.

JIWINAIA may change this Policy from time to time when updating these Terms and Conditions.
All content displayed on this website, including but not limited to text, logos, icons, photographs, appearance, graphics, images is our property and it protected by copyright.
Reproduction of this website is prohibited, and you may not copy any part of this website without
our permission.

Please feel free to contact us for any information.

 

JIWINAIA di Seok Ye Seung
Registered office: Via Parmigianino 14, 20149, Milan, Italy
Partita IVA: 10063710965